Effective Date: 13 October 2026

At ROI Accessories, we are committed to providing our customers with quality products, elegant designs and a satisfactory shopping experience. We understand that purchasing jewellery, fashion accessories and luxury lifestyle products online requires confidence and trust. This Return and Refund Policy explains the circumstances under which products purchased from us may be returned, exchange or refunded.

By placing an order on our website, you acknowledge that you have read and understood this policy.

1. Eligibility for Returns

Customers may request a return or exchange within 3 working days of receiving their order, subject to the conditions outlined in this policy.

To qualify for a return or exchange, the product must:

• Be unused, unworn, unwashed and in its original condition.

• Be returned with its original packaging, tags, labels, protective seals, certificates, accessories and any accompanying documentation, where applicable.

• Show no signs of damage, alteration, resizing, engraving, misuse or wear attributable to the customer.

• Be accompanied by proof of purchase, such as an order confirmation, receipt or order number.

All return requests are subject to inspection and approval by ROI Accessories.

2. Non-Returnable and Non-Refundable Products

For hygiene, safety, product-protection and commercial reasons, certain products are not eligible for return or exchange unless they are defective, damaged on arrival, incorrectly supplied or otherwise covered by applicable law.

These products may include:

• Jewellery: Earrings, pierced jewellery and other intimate or hygiene-sensitive jewellery once worn or where hygiene seals have been removed.

• Personalised products: Custom-made, engraved, resized, bespoke or specially commissioned jewellery and accessories, except where defective, incorrectly made or otherwise required by law.

• Precious jewellery: In instance of Gold jewellery, diamond jewellery, moissanite jewellery, gemstones and other high-value pieces where the product has been worn, altered, damaged or supplied according to the customer’s approved specifications.

• Intimate or hygiene-sensitive products: Products that cannot reasonably be resold for hygiene reasons after opening or use.

• Sale and clearance items: These are generally final sale unless defective, incorrectly supplied or otherwise covered by applicable law.

This section does not exclude any return, refund or remedy that cannot lawfully be excluded.

3. Damaged, Defective or Incorrect Orders

If you receive an item that is damaged, defective or different from the product you ordered, please notify us within 48 hours of delivery, where reasonably possible.

Your request should include:

• Your order number and proof of purchase.

• Clear photographs or a video showing the issue and the product’s packaging.

• A brief description of the problem.

Please retain the original packaging until the matter is resolved.

Following verification, ROI Accessories may, as appropriate and subject to applicable law, offer a replacement, exchange, repair or refund. Where the issue is attributable to our error or the product is defective, we will provide appropriate instructions regarding return shipping and will not impose return costs that are legally our responsibility.

Reporting an issue after 48 hours will not automatically remove any rights you may have under applicable law.

4. Return Procedure

To initiate a return or exchange:

1. Contact our customer service team using the contact details provided on our website.

2. Provide your order number, the product name and the reason for your request.

3. Submit photographs or other supporting evidence if requested.

4. Wait for return instructions and authorisation before sending the item back.

5. Package the product securely and return it using the approved shipping method.

Products sent back without prior authorisation may experience processing delays. Return approval will not be unreasonably withheld where a customer is entitled to a remedy under applicable law.

Customers should use a trackable and appropriately insured delivery service for valuable jewellery and watches. ROI Accessories is not responsible for losses caused by a customer’s chosen return carrier to the extent permitted by law.

5. Refund Policy

Once a returned product has been received and inspected, we will notify you whether your refund request has been approved.

Approved refunds will generally be processed within 7–14 business days after approval, subject to payment-provider and banking processing times.

Refunds will normally be issued through the original payment method. Where this is not reasonably possible, an alternative method may be arranged with the customer’s agreement.

Depending on the circumstances and applicable law:

• The original purchase price may be refunded for an eligible return.

• Delivery and return costs arising from an incorrect, defective or damaged product will be handled in accordance with applicable law.

• Refunds will not be denied merely because an internal processing period has elapsed where the customer is legally entitled to a refund.

Customers will be notified if additional information is needed to complete a refund.

6. Exchanges

Exchanges may be offered for eligible products, subject to stock availability and inspection.

Where an exchange involves a different product or price, any price difference and applicable delivery charges will be communicated before the exchange is completed.

For jewellery sizing, watch variations, colours, designs and other product specifications, customers should confirm their preferences carefully before placing an order.

Customised and personalised items are not eligible for exchanges, except where the product is defective, incorrectly made or otherwise covered by applicable law.

7. Jewellery

ROI Accessories takes special care in handling jewellery.

Customers should inspect their purchases promptly upon delivery. Where certificates, product specifications or authenticity documentation are supplied, these should be returned with the product when required.

A return may be declined where inspection establishes that the item has been worn, resized, engraved, altered, substituted, damaged through misuse or returned without required components, except where the condition is attributable to an original defect or the law requires a remedy.

Product descriptions and images should be consulted before purchase. Such natural variations do not automatically constitute defects, but material misrepresentation or failure to meet the agreed product description will be handled in accordance with applicable law.

8. Product

Products must be returned unused, unwashed and in their original condition, with tags and packaging intact where applicable.

Products that have been used, worn, washed, altered or damaged by the customer may not qualify for a return, subject to applicable law.

9. Order Cancellations

Customers who wish to cancel an order should contact ROI Accessories as soon as possible.

Orders that have not been processed or dispatched may be eligible for cancellation. Once an order has been dispatched, the customer may need to follow the applicable return procedure.

Custom made, personalised or specially commissioned products may not be cancellable once production has begun, except where required by applicable law or agreed otherwise.

If ROI Accessories cancels an order or cannot fulfil it after payment has been received, an appropriate refund will be provided.

10. Fraud Prevention and Product Inspection

ROI Accessories reserves the right to investigate suspected fraudulent returns, product substitution, counterfeit claims, deliberate damage or abuse of the returns process.

Returned products may be inspected for authenticity, serial numbers, identifying marks, certificates, packaging and signs of alteration.

Where a claim cannot be verified, we will explain the reason for our decision. Nothing in this section limits any rights or remedies available to customers under applicable law.

11. Consumer Rights and Applicable Law

This policy is intended to operate in accordance with applicable laws and consumer protection requirements.

Nothing in this policy excludes, restricts or replaces any mandatory consumer right, statutory remedy or legal obligation that applies to a transaction.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

12. Contact Us

For questions about returns, exchanges or refunds, please contact our customer service team:

Email: roiaccessories1@gmail.com

Website: https://roiaccessories.com